MANOCOBLUE RETURN POLICY
All products and tools purchased from ManocoBlue must be returned within 90 business days. Please see Aqua hair Extensions return policy for these specific items. A receipt from the original purchase must be submitted with the item in order to process the return. Please contact your Salon Consultant or our Customer Service Department to submit your request.
Education Classes are non-refundable unless there are extenuating circumstances. These refunds must be approved by the director of education on a case by case basis.
DAMAGES OR MISSING ORDER ITEMS
All damages or missing order items must be reported within 24 hours of arrival to 888.767.7631.
MANOCOBLUE - AQUA RETURN POLICY
AQUA DROP SHIP ITEMS
All returns/exchanges must be authorized and returned to AQUA Hair Extensions within 30 business days of the order's shipping date. Please call AQUA and notify them that you would like to return/exchange an order.
A copy of the packing slip/invoice should be included in the return order.
All returned items must be in new condition and in original packaging. We cannot issue credit for returned items that were altered or not in sellable condition.
If return is approved credit will be issued, but it may take up to 3 weeks.
Unless the product is defective or an incorrect item was shipped, the salon/hairstylist is responsible for shipping charges to and from AQUA Hair Extensions (Dania Beach, FL).
In case of exchange of an order, we will ship the new items after receiving and inspecting the original order (exchange will be shipped 3-4 business days after receiving the original package). The salon/hairstylist is responsible for shipping charges to and from AQUA Hair Extensions.
RETURN OR EXCHANGE OF DEFECTIVE PRODUCTS:
Any application of hair color, toners, purple shampoos or chemical treatments on AQUA Hair Extensions will prohibit returns and exchange requests.
Any other product alteration or using a non-AQUA Hair Extensions product or accessory (e.g. Not using AQUA Hair Extensions Express Remover, Retape Tab, Aqua Shampoo or Conditioner) will also prohibit all returns and exchanges.
For any complaint, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was factory defective or misuse of the product by th user.
If return is not accepted, customer will be contacted by AQUA to decide to dispose of product or if the customer would like the product returned to them. Customer is responsible for shipping.
MANOCOBLUE WAREHOUSE AQUA ITEMS
A copy of the packing slip/invoice must be included in the return order. Drop ship items will not be accepted for return at ManocoBlue. Drop ship items must be returned to AQUA directly.
All returned items must be in new condition and in original packaging. ManocoBlue will not issue credit for returned items that were altered or not in sellable condition.
For any complaint, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was factory defective or misuse of product by the user. Stylist must be certified in AQUA Extensions.