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MANOCOBLUE RETURN POLICY

CLIENT RETURN POLICY

CLIENT RETURN POLICY

Revised June 23, 2021


  • All credits must be handled through a ManocoBlue Sales Consultant or Customer Service and must have been purchased from ManocoBlue within 90 days.
  • A copy of the original invoice must accompany the return.
  • All returned items must be in current packaging and cannot be scarred or crushed. It must be clean and free of any salon labels, price stickers or adhesives. “Goo Gone” is an excellent product for removing both, as it causes no damage to the plastic packaging.
  • No special orders or promotional/seasonal items may be returned.
  • No closeout or discontinued items may be returned.
  • No product conversions can be returned.



RETURNS AFTER 90 DAYS:


  • A restocking charge of 20% of the invoice shall automatically be charged to Customer for any returns 90 – 180 days.
  • ManocoBlue will not accept any return after 180 days.



INTRO KITS/SALON OPENERS (pre-packed kits from the manufacturer):


  • Product will be returned based on kit/opening value pricing.  
  • Return may be subject to an additional 20% restocking fee.  
  • Credit will not be refunded but will be applied to account for future purchases.  



MANOCOBLUE-MADE KITS/PRE-PACKS:


  • Returns accepted as stated in policy
  • Return value based on individual product pricing set on kit/pre-pack


UNSELLABLE PRODUCTS:


  • Include but not limited to:

  • Product with price tags or other stickers
  • Product with marker or pen writing
  • Defaced product
  • Discontinued products
  • Old packaging
  • Damaged/Defective products



DAMAGED/DEFECTIVE PRODUCT:


  • Product that is unreturnable due leaking, etc.
  • Value of return under $25.00.
  • Pictures will be required for non-returned items.
  • All defective tools must be returned.



PROFESSIONAL TOOLS:


  • Warranty starts on date of purchase.
  • One-year warranty for all tools from Amber, Amika, GK Hair, Moroccanoil, John Paul Mitchell Systems and Schwarzkopf.
  • Manufacturer’s written warranty, if longer term will also be accepted.
  • Original invoice must be submitted with all brand returns.
  • Explanation of return/defect must accompany return request.


PROFESSIONAL TOOLS EXCEPTION:


  • Wahl: All returns go directly through Wahl. Please review warranty information included in each box/package.


AQUA ORDERS:

All Aqua (Both In-Stock and Drop Ship) returns/exchanges must be returned to ManocoBlue, within 30 days of order’s shipping day. A copy of the packing slip/invoice and RGA should be included in the return order. All returned items must be in new condition and in original packaging. We will not issue credit for returned items that were altered or not in sellable condition. After inspection and approval, credit will be processed and MB will return drop ship items back to AQUA.  Drop ship items will be tracked to ensure AQUA has accepted and processed return on their end.


In case of exchange of an order, we will ship the new items after receiving and inspecting the original order (exchange will be shipped 3-4 business days after receiving the original package).


Please note: AQUA is not returnable if it has been removed from original package.




AQUA – RETURN/EXCHANGE OF DEFECTIVE DROP-SHIP PRODUCTS:

Any application of hair color, toners, purple shampoos or chemical treatments on Aqua Hair Extensions will prohibit returns and exchange requests. Any other product alteration or using a non-Aqua Hair Extensions product or accessory (e.g.: Not using Aqua Hair Extensions Express Remover, Re-tape tab, Aqua Shampoo or Aqua Conditioner will also prohibit all returns and exchanges).


For any complaint, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was factory defective or misuse of the product by the user.


If return is not accepted, customer will be contacted by Aqua to decide to dispose of product or if customer would like product returned to them, they are responsible for shipping.


Please note: AQUA is not returnable if it has been removed from original package.



JAGUAR:


SHARPENING WARRANTY: There is a sharpening maintenance fee of $30.00 for all shears. Please allow 3–4 weeks for your shears to be returned to you.


PLEASE SEND YOUR SHEARS TO:

Jaguar / Tweezerman International

2 Tri Harbor Court Port Washington, NY 11050-4617

Attn: Stacie Melendez

OR

BONIKA SHEARS

216 Old Loganville RD. Loganville, GA, 30052 USA


INCLUDE THE FOLLOWING INFORMATION IN YOUR PACKAGE: NAME, ADDRESS, EMAIL, PHONE NUMBER,

CHECK OR MONEY ORDER (payable to Tweezerman/Jaguar OR Bonika Shears), LINE (Gold, Silver, White,

Pre Style, etc.) MODEL & ITEM NO. (ex: Pre Style Relax Slice 5.5", JG-PS-82155)


FOR REPAIRS AND GENERAL SERVICE INQUIRIES, CALL:

TWEEZERMAN:1(800) 645-3340 or (516) 676-7772

BONIKA SHEARS: (770) 972-4332


*ALL SHEARS MUST BE PROFESSIONALLY SHARPENED BY TWEEZERMAN OR BONIKA. WARRANTY IS VOID IF NOT PROFESSIONALLY SHARPENED. WARRANTY DOES NOT COVER DAMAGES IF SHEARS ARE DROPPED. For more info visit www.jaguar.us.com |



SALES TAX CREDITS/ADJUSTMENTS:

Per state regulations, Sales Tax credits and/or adjustments can only be made within 120 days of original purchase date. After 120 days, client must contact their state of residency directly.


SALES TAX CREDITS/ADJUSTMENTS:

Per state regulations, Sales Tax credits and/or adjustments can only be made within 120 days of original purchase date. After 120 days, client must contact their state of residency directly.